Shipping policy

At Kyzova, we aim to process and deliver your order as quickly and reliably as possible.

1. Shipping Coverage

Kyzova currently ships orders to addresses within the United States.

2. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Orders are not normally processed on weekends or U.S. federal holidays. Orders placed during weekends or holidays will generally begin processing on the next business day.

3. Delivery Time

After an order has been processed and shipped, the estimated delivery time is:

1–5 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, or other circumstances outside our reasonable control.

4. Shipping Costs

Standard shipping is free for eligible orders shipped within the United States.

Any applicable shipping charges will be clearly displayed during checkout before the order is completed.

5. Order Tracking

When available, tracking information will be provided by email after the order has been shipped.

Tracking information may take some time to become active after the shipping carrier receives the package.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Kyzova is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided by the customer.

If you notice an incorrect shipping address after placing an order, please contact us as soon as possible at support@kyzova.shop. We will attempt to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

7. Delayed or Lost Packages

If your package is delayed, please first review the tracking information provided by the shipping carrier.

If the tracking information indicates that a package has been delivered but you cannot locate it, please contact us at support@kyzova.shop so we can assist with the issue.

Shipping delays may occur because of circumstances beyond our reasonable control, including severe weather, carrier disruptions, holidays, natural disasters, or other transportation issues.

8. Damaged Packages

If your order arrives damaged, please contact us at support@kyzova.shop as soon as possible.

Please provide your order number and photographs of the damaged product and packaging when applicable. We will review the issue and provide appropriate instructions.